Terms and Conditions | Achievers Professionals

1. What Learners Can Expect from Achievers Professionals

EXPERT-LED COURSE DESIGN

All courses are developed by qualified professionals with experience in healthcare and adult education, ensuring relevance, clarity, and evidence-based content.

UP-TO-DATE, RELEVANT CONTENT

We regularly update all course materials to align with current best practices, regulatory requirements, and learner needs.

INTERACTIVE AND STRUCTURED LEARNING

Courses include interactive features such as quizzes, assessments, downloadable materials, and reflective activities to support different learning styles.

SUPPORT AND ACCESS

All necessary materials and guidance are made available throughout the learning journey. Our support team is on hand to assist with technical issues or content-related queries.

2. Refund and Cancellation Policy

A. CPD Online Courses (Self-paced)

Achievers Professionals offers a 100% Money-Back Guarantee for individual CPD courses under the following conditions: A written refund request must be submitted within 30 days of course purchase. Learners must have accessed no more than 70% of the course content. Refunds are not granted once a certificate of completion has been issued. Refunds are processed within 14 working days of approval and returned via the original payment method. This policy does not apply to group or corporate bookings, unless explicitly agreed in writing.

B. Qualification Courses

Due to the regulated and long-term nature of our qualification courses, the following conditions apply: Refunds are not available once access to the learning portal has been granted and initial onboarding has commenced. Learners who have not accessed any part of the course and submit a written cancellation request within 7 days of purchase may be considered for a partial refund, minus administrative costs. If you are paying via Direct Debit, missing a payment incurs a 5% monthly interest charge on the outstanding balance. After three consecutive missed payments, your access will be suspended pending resolution. If the payment issue remains unresolved after reinstatement, your account will be permanently deactivated, and the full course fee becomes immediately due.

C. Practical Training

Practical training sessions have limited capacity and rely on fixed venue and trainer commitments. A minimum of 14 days written notice is required for any cancellation or rescheduling. Refunds are not available for non-attendance. Rescheduling is permitted once at no additional cost with 7+ days notice. Subsequent rescheduling changes will incur a £25 administrative fee.

NOTICE PERIOD	REFUND AMOUNT
14+ days notice	75% refund
7–13 days notice	50% refund
Less than 7 days	No refund

3. Our Commitment to Learners

We are committed to learner satisfaction and continual improvement. If a course or session does not meet your expectations, we welcome your feedback via email at support@achieversprofessionals.com. We will:

Review: Review your feedback fairly.
Request: Request any relevant information if needed.
Offer: Offer a resolution where appropriate, including replacement training or support.

4. Learner Obligations and Platform Access

Learners must adhere to the following obligations to maintain access to our services:

Credential Security: Learners must keep login credentials secure and not share access.
Account Suspension: We reserve the right to suspend or revoke access for misuse, unauthorised sharing, or breach of terms.
Technical Responsibility: Technical issues caused by inadequate hardware, outdated browsers, or poor internet connectivity are the learner's responsibility.

5. Amendments to Terms

Achievers Professionals reserves the right to update these terms from time to time. Learners will be notified of any material changes, and continued use of our services will constitute acceptance of the updated terms.

Last Reviewed: Version 2 - September 9, 2026